Customer Service

Preventive Maintenance Plan

Gatan offers a Preventive Maintenance Plan (PMP) that provides preventive maintenance, upgrades and service adjustments and repairs to assure Gatan products are operating within specifications.

This can be accomplished through Customer Site Visits or by Return To Factory services. For Gatan Service, please call our Toll-Free Service Line: 1-888-887-3377.

For Gatan product spares and consumables, please call: 1-925-224-7314.

Click here to download the Preventive Maintenance Plan Data Sheet.

Click here to download the Gatan Inc. Purchase Order Terms and Conditions 6-21-06 Revision 1.

Customer Service Support Request Form

Click here for the Support Request Form for Customers.

Customer Service Survey

Click here for the Gatan Customer Service Survey


 

Gatan RoHS and WEEE Policy

USA, Canada & Latin America

Field Service

Gatan, Inc.
5794 W. Las Positas Blvd.
Pleasanton, CA 94588
Tel. +1 (925) 224-7360
Toll Free: +1 888-887-3377
Fax. +1 (925) 463-0204
Contact: service@gatan.com

Parts and Consumables

Gatan, Inc.
5794 W. Las Positas Blvd.
Pleasanton, CA 94588
Tel. +1 (925) 224-7314
Fax. +1 (925) 463-0204
Contact: service@gatan.com

Factory Service

Gatan, Inc.
780 Commonwealth Drive
Warrendale, PA 15086
Tel. +1 (724) 779-2552
Toll Free: +1 888-778-7933
Fax. +1 (724) 776-3360
Contact: service@gatan.com

Asia & Pacific Rim

Nippon Gatan
3F Sakurai building
2-8-19 Fukagawa, Koto-ku
Tokyo 135-0033, Japan
Tel: +81 3 5639 2772
Fax: +81 3 5639 2763
Contact: rabara@gatan.com

Gatan Singapore
10 Eunos Road 8
#12-06
Singapore Post Centre
Singapore 408600
Tel: (65) 6293 3160
Fax: (65) 6293 3307
Contact: rabara@gatan.com

Europe

Gatan GmbH, München, Germany
Ingolstadterstr. 12
D-80807 München
Germany
Tel. +49 89 358084-0
Fax. +49 89 358084-77
Contact: mfelsmann@gatan.com

Gatan UK
25 Nuffield Way
ABINGDON
OX14 1RL
UK
Tel : +44 1235 540160
Fax : +44 1235 540169
Contact: ukinfo@gatan.com

Gatan France
3bis, Chemin du Haut Breuil
78113 GRANDCHAMP
FRANCE
Tel : 33 1 34 94 44 07
Mobile: 33 6 80 13 51 39
Fax : 33 1 34 87 16 68
Contact: dmonville@gatan.com