GATAN CUSTOMER SERVICE SURVEY

Thank you for participating in the Gatan Customer Service Survey. In our constant effort to improve our field service to our customers, we ask you to provide us with feedback on your experience with Gatan Service.

This is a brief, straightforward survey. To take the survey, please answer each question by clicking on the appropriate rating button or the “Yes” or “No” button, depending on the question. When you have completed the survey, please click “Submit.”

Questions:

1. What was your overall satisfaction with your most recent Sales experience?

 Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied Unable to Rate

2. What was your overall satisfaction with your most recent product purchase?

Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied Unable to Rate

3. What was your overall satisfaction with your most recent Service experience?

Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied Unable to Rate

4. How would you rate the personal skills of the customer service representative?

Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied Unable to Rate

5. How would you rate the knowledge of the customer service representative who worked on-site?

Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied Unable to Rate

6. How would you rate the product training you received?

Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied Very Dissatisfied Unable to Rate

We sincerely appreciate any additional comments or suggestions you have which will
improve your satisfaction with our service. If available, please include your Service Report Number in the comments box below.

Would you like to have a service representative contact you?

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 Contact information  
 Title: *
 First Name:
 Last Name:
 Position/Title:
 Company/Institute: 
 Address:
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 City: 
 State/Province:   Zip
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 E-mail Address:
 I wish to receive KnowHow, our Bi-monthly Newsletter, by Email. Yes No

YOU HAVE COMPLETED THE SURVEY. Thank you for providing us with this valuable information. If you have any questions, please contact service@gatan.com .

PLEASE CLICK ON THE “SUBMIT” BUTTON BELOW TO SEND US YOUR SURVEY ANSWERS.