Guarantee that your valuable investment will continue to operate at optimal levels of performance.
Protect your equipment with a Gatan service contract. You can prevent failures before they occur and receive priority attention when emergency service becomes necessary. Gatan service contracts provide preventive maintenance, parts and labor coverage, free software upgrades, and other benefits to ensure that your Gatan product is operating within specification. Depending on the type of Gatan product you own, services are provided either at your location or at the Gatan factory.
Gatan offers three service contract plans:
- Preventive maintenance plan (PMP)
- Extended warranty (EW) that includes labor and materials
- Extended warranty that cover parts only
All plans are structured to meet your specific requirements to control operation and maintenance costs; deliver factory level performance for the life of your product; manage unscheduled repair costs; and guarantee priority response to your service requests.
Order before warranty expires
Save costs by planning for your service contract to take effect immediately after the original warranty expires.
If you Gatan product is past warranty, schedule a billable service visit or a remote online inspection to ensure it qualifies for a service contract.
Pick the one that works best for you. . .
Preventive Maintenance Plan (PMP.1)
The gold standard of PMPs. An all-inclusive plan that will not only repair, but prevent damage to your Gatan instruments with yearly service tech visits to your individual lab. The Gatan preventive maintenance plan provides preventive maintenance, upgrades, and service in an effort to ensure that Gatan products are operating within specifications. Depending on the type of product, these services are provided either at your location, or at the Gatan factory. Service is provided free of charge up to the allotted number of service visits (or hours in the factory) for your product. If the number of service visits or hours is exceeded, further service will be provided at a discounted hourly rate.
Extended Warranty, Labor & Materials Plan (EW.5)
A mid-level EW that will cover your product when your equipment is inoperable or fails to perform to specification. The Gatan extended warranty and labor maintenance plan provides parts and labor service coverage for your valuable equipment after the initial manufacturer’s warranty expires, and provides for discounts on spares and consumables parts purchases. Depending on the type of product, the services are provided either at your location or at the Gatan factory. Service is provided free of charge up to the allotted number of service visits (or hours in the factory) for your product. If the number of service visits or hours is exceeded, further service will be provided at a discounted hourly rate.
Extended Warranty, Materials Plan (EW.6)
A bare minimum to ensure that your Gatan products and your lab can access unlimited telephone support and parts. All parts, except consumables, will be replaced free of charge. Consumable parts are also offered at a discount rate.
|PMP||EW.5||EW.6||Time and materials|
|Duration||12 Months||12 Months||12 Months|
|Service visits*||Priority response, labor included||Priority response, labor included||Labor at standard rates||Labor and parts billable at standard rates|
|Preventive maintenance visit||1 Free annual visit|
|Services beyond plan coverage||Discounted||Discounted||Standard rates||Standard rates|
|Parts** (excluding consumables)||All non-consumable parts included||All non-consumable parts included||All non-consumable parts included||List price|
|Spares, consumable parts and advanced training||Discounted||Discounted||Spares and consumable discount||Standard rates|
|Telephone support||Available||Available||Available, charges may apply||Available, charges may apply|
** Some parts such as or sensors or detectors may be excluded.